RETURNS & REFUNDS

We want you to be satisfied with your Brighter Cleaner order.

REPORTING A PROBLEM

Please inspect your order when you receive it. If an item is damaged, defective, incorrect or missing, contact us as soon as possible on WhatsApp or telephone at 067 419 0652.

Please provide your name, order details and clear photographs of the product and packaging so that we can assist you.

RETURN CONDITIONS

Products must normally be unused, unopened and returned in their original packaging.

For hygiene and safety reasons, opened or used body-care products cannot normally be returned unless they are defective or were supplied incorrectly.

APPROVED RETURNS

Once we have assessed the matter, we may offer a replacement, exchange or refund, depending on the circumstances.

Please do not return any product before contacting us and receiving return instructions.

DELIVERY COSTS

If Brighter Cleaner supplied an incorrect, damaged or defective item, we will arrange the appropriate return or replacement process. Other approved returns may require the customer to cover the applicable delivery costs.

CONTACT US

WhatsApp or call: 067 419 0652

Nothing in this policy limits any rights you may have under applicable South African consumer law.